Shipping policy

Shipping Policy

Orders are processed in the order they are received.

Shipping times vary depending on:

• Product availability
• Custom build timelines
• Current order volume

Customers will receive tracking information once an order has shipped.

511 Innovations is not responsible for shipping delays caused by carriers, weather, or circumstances outside our control.

Shipping carriers may include USPS, UPS, or FedEx.

Some products sold by 511 Innovations may ship directly from our distributor or manufacturer partners through drop shipping fulfillment.

This allows us to offer a wider range of products and faster fulfillment from supplier warehouses.

Orders placed for drop-shipped items are transmitted to our distributor for fulfillment after payment has been processed.

Processing times may vary depending on supplier inventory, order volume, and warehouse operations.

Orders may ship from multiple locations depending on the items purchased.

Estimated shipping times for drop-shipped products are based on information provided by the distributor or manufacturer.

511 Innovations does not control distributor shipping timelines and cannot guarantee delivery dates.

Shipping delays may occur due to:

• Inventory shortages
• Manufacturer backorders
• Carrier delays
• Weather or logistics disruptions

Product availability displayed on our website may not always reflect real-time distributor inventory levels.

If an item becomes unavailable after an order is placed, customers will be notified and given the option to:

• Wait for restock
• Choose an alternative product
• Receive a refund for the unavailable item

Some products may be placed on backorder if distributor inventory is temporarily unavailable.

Customers will be notified if an item is backordered and may choose to wait for shipment or cancel the item for a refund.