FAQ

Frequently Asked Questions

Ordering & Products

What products do you offer?
We specialize in innovative automotive solutions and performance products. We only sell products that we regularly use ourselves and have the expertise to provide full support on. This ensures we can answer your questions and help you get the most out of every purchase.

How do I place an order?
Simply add items to your cart and proceed to checkout. You can create an account for faster checkout or check out as a guest. We accept all major credit cards and secure payment methods.

Can I modify or cancel my order?
Please contact us as soon as possible if you need to modify or cancel your order. If your order hasn't shipped yet, we'll do our best to accommodate changes. Cancellations of in-stock items prior to shipping are subject to a 10% cancellation fee. Once shipped, you can return eligible items within 14 days following our standard return policy.

Shipping & Delivery

How long does shipping take?
Most orders ship within 1-2 business days. Some items are drop shipped directly from our trusted dealers. Delivery times vary based on your location, typically ranging from 3-7 business days for domestic orders. You'll receive a tracking number once your order ships.

Do you ship internationally?
At this time, we only ship within the United States.

Returns & Exchanges

What is your return policy?
We offer a 14-day return policy on eligible items. Products must be unused, in original packaging, and in resalable condition. All returns are subject to a 20% restocking fee. Please submit an RMA request to receive a Return Merchandise Authorization number before sending anything back.

What items cannot be returned?
The following items are non-returnable: custom wiring harnesses, special-order electrical components, installed products, and custom systems. Custom wiring orders are non-refundable once production begins.

How do I exchange a product?
Contact our customer service team to arrange an exchange. We'll help you return the original item (subject to our return policy and restocking fee) and place a new order for the correct product.

Who pays for return shipping?
Return shipping costs depend on the reason for return. If the item is defective or we made an error, we'll cover return shipping. For other returns, the customer is responsible for return shipping costs in addition to the 20% restocking fee.

Installation & Services

Do you offer installation support?
Absolutely! Because we regularly use the products we sell, we can provide detailed installation guidance and technical support. If you need installation services, please reach out to us for a quote and lead time.

Do you travel to customers for installation work?
It depends on the situation. We're committed to providing top-quality work, which limits our ability to travel for every project. Please reach out to us to inquire whether we can accommodate your specific needs and location.

What types of applications have you wired for?
We've worked on a wide variety of builds including mud trucks, sand drags, pro mods, drag and drive cars, restomods, street cars, off-road vehicles, SXS, boats, wheeling and sand dune applications, daily drivers, and more! No matter what your project is, we have the experience to help.

Product Information & Support

Why should I buy from 511 Innovations?
We stand behind every product we sell because we use them ourselves. Our team has hands-on experience with each item in our catalog, which means we can provide expert advice, troubleshooting, and support that goes beyond what typical retailers offer.

Are your products compatible with my vehicle?
Each product listing includes compatibility information. If you're unsure whether a product fits your vehicle, please contact us with your vehicle's year, make, and model, and we'll be happy to assist.

Are your products covered by warranty?
Our custom wiring products are covered for workmanship defects at the time of delivery. Due to the nature of motorsports use, we do not offer extended warranties. Many other products come with manufacturer warranties, with details listed on individual product pages. Please retain your receipt and contact us if you experience any issues.

Contact & Customer Service

How can I contact customer service?
You can reach us at support@511innovations.com or call/text (989) 619-4267 during business hours. We strive to respond to all inquiries within 24 hours.

Do you have a physical location?
Please visit our Contact page for our location details and business hours.

Still have questions?
If you didn't find the answer you're looking for, please don't hesitate to contact us. We are here to help!