Refund policy

Return & Refund Policy

Due to the custom nature of many of our products, return eligibility varies.

The following items cannot be returned:

• Custom wiring harnesses
• Special-order electrical components
• Products modified or installed
• Custom-built systems

Sale items are final and cannot be refunded.

Non-custom items such as apparel, decals, unopened parts may be returned if:

• Request a RMA to initiate a return within 14 days of delivery
• Item is unused and in original condition
• Original packaging is included

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

All returns must be approved prior to shipping.

There will be a 20% restocking fee on all returned items.

Refund will be issued after your return is received and inspected. If approved, credit will be applied to your original method of payment.

If the item is not in its original condition, is damaged or parts are missing, aside from our error, a partial refund may be issued.

Exchanges are only completed on defective or damaged upon arrival items.

Orders for in-stock items may be cancelled prior to shipment.

Orders cancelled after processing prior to shipment pick-up will incur a 10% cancellation fee plus any applicable credit card billing fees.

Custom wiring orders cannot be cancelled once materials have been ordered or production has begun.

Exceptions are at the sole discretion of 511 Innovations.

Returns for drop-shipped items may be subject to distributor return policies.

Some products may require return authorization from the manufacturer or distributor before they can be returned.

Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Certain products may be subject to restocking fees depending on distributor policies.

If a drop-shipped product arrives damaged or incorrect, customers must notify 511 Innovations within 5 days of delivery.

Photos of the product and packaging may be required in order to process a replacement or claim with the distributor.

In rare cases, pricing errors may occur due to supplier price changes or catalog updates.

511 Innovations reserves the right to cancel orders affected by pricing errors and issue a full refund.